Consultant, Network Performance
Job description
About our client:
Our client is a fast-growing privately-owned company with family values and beliefs at the heart of their operations. With a focus on working together as a team to bring to life their purpose and achieve their vision - to be Australia’s best insurer.
Their culture is one of high performance with high integrity which underpins all their values and the way we interact with their customers and their community.
With operations in all the major capital cities, our client is going through an unprecedented period of growth and is looking to expand its business focused team members in NSW.
About the role:
The Consultant, Network Performance is responsible for delivering cost, quality, and timeliness outcomes across the State repair network.
This role is responsible for contributing to a high performing team through the delivery and execution of control systems;
Their culture is one of high performance with high integrity which underpins all their values and the way we interact with their customers and their community.
With operations in all the major capital cities, our client is going through an unprecedented period of growth and is looking to expand its business focused team members in NSW.
About the role:
The Consultant, Network Performance is responsible for delivering cost, quality, and timeliness outcomes across the State repair network.
This role is responsible for contributing to a high performing team through the delivery and execution of control systems;
- Average Repair Cost
- Customer Satisfaction (NPS)
- Repair Duration
- Repair Quality
POSITION ACCOUNTABILITIES
- Drive performance of the NSW/ACT Repair Network
- Execution of 1–3-year operational plan that supports C&A divisional strategic objectives.
- Contributing to the execution of the In Network Fixed Cost commercial strategy relating to Super Centre and Fixed Cost network performance.
- Ensure systems thinking is developed and maintained across the broader insured and third-party cost pools.
- Contributing to and execution of the Motor Assessing Operational plan.
- Accountable for maintaining repair quality and mitigating repair rectification.
- Maintain strong control of repair duration within the repair network
- Ensure the motor repairer network demonstrate comprehensive understanding and compliance with all contracted controls;
- Ensure all performance management discussions and actions are documented and appropriately stored.
- Maximise performance of Network repairers through execution of best practice supply performance management strategy.
- Responsible for the capacity and booking availability for customers into the repair network
- Responsible for supporting and enabling strong stakeholder engagement across the motor repair network
- Accountable for maintaining high performance with high integrity culture
The successful candidate:
- Tertiary qualification in a relevant discipline and/or equivalent relevant experience (desired);
- 3+ years’ supply management / relationship consultant experience within financial services industry, preferably motor insurance (preferred)
- Demonstrated understanding of the strategic execution across Motor insurance claims as it relates to motor assessing and the motor repair industry.
- Strong working knowledge of regulatory and legislative requirements as it relates to Insurance industry.
- Self-motivated with an ability to work autonomously to manage competing priorities.
- Ability to build and sustain effective relationships both internally and externally;
- Exceptional interpersonal, verbal, and written communication skills; and
- Strong negotiation and influencing ability.
What's on offer?
An inclusive and friendly working environment is at the heart of our client's DNA. Moreover this role will require the successful candidate to manage their own time in a way which benefits themselves. To this end, there is complete flexibility on offer to work from home, in the office or a mixture of both. The role holder will pick up a fully functioning network of channel partners who are easy to deal with.
Salary will be c.$90,000 - $100,000 + super + fully serviced and paid for motor vehicle (including petrol).