Collections Officer
Job description
The Role:
- Manage inbound and outbound collections across your portfolio
- Negotiate realistic and sustainable payment arrangements
- Handle objections, disputes, and sensitive conversations
- Maintain accurate and compliant account notes
- Monitor accounts and identify risks or opportunities early
- Contribute positively to team performance and culture
- Previous collections experience (essential)
- Strong communication and negotiation skills
- Ability to manage a range of customer situations
- Understanding of compliance and responsible collections practices
- Target-driven with strong attention to detail
- Team-focused with a positive attitude
- Competitive salary with performance-based bonuses
- Full-time, permanent opportunity
- Start date - as soon as possible
- Monday to Friday | 7:30am – 4:30pm or 10:00am – 6:00pm
- Convenient South Brisbane location (no CBD commute)
- Clear expectations and structured processes
- Ongoing development and progression opportunities