This is a fantastic opportunity to work within a dynamic team that values integrity, innovation, and exceptional service. Join a leading Insurance business, renowned for their high-performance culture and commitment to delivering smarter solutions for customers. 
  
In this role, you will manage a portfolio of motor claims, assisting customers throughout the process and ensuring a high level of customer service. You will handle a range of complex cases, occasionally needing to manage difficult conversations, such as claim declines.

Key responsibilities include:
•  Managing a portfolio of claims, guiding customers through each stage of the process.
•  Handling customer inquiries.
•  Assess claims and resolve complex issues.
•  Deliver exceptional customer service
•  Collaborate with the broader team. 
  
About You
To excel in this role, you’ll ideally bring a strong background in customer service, experience in the insurance sector or call centre operations. The ability to manage sensitive conversations with empathy and professionalism is essential.
  
What’s on Offer
• Full-time permanent role with a competitive salary package.
• Opportunity to earn monthly incentives.
• Ongoing learning and development with structured training programs.
• Monday to Friday work schedule with no weekend shifts.
• Convenient Toowong office location, easily accessible by public transport or nearby parking options.
• Career progression within a fast-growing company.
  
How to Apply
If you’re ready to take the next step in your career and join a high-performing team, apply now by submitting your CV in Word or PDF format. Should you have any questions, please contact Hannah Hawkanson on hannah.hawkanson@troocoo.com