Troocoo are thrilled to once again be partnering with Auto & General on an exciting opportunity with in their Motor Claims team as a Technical Motor Claims Consultant conveniently located in their Toowong office. Work for a business that celebrates integrity, passion and vision whilst making an impact to the business and individual customers.
Auto & General is a leader in the insurance industry, known for its high-performance culture and strong commitment to delivering smarter solutions for its customers. With a focus on both integrity and innovation, Auto & General continues to evolve and provide exceptional customer service across its diverse portfolio.
This is a great role for an experienced Customer Service candidate with a call centre background wanting to further their career into a dedicated insurance claims position.
About the Role
We have several exciting opportunities for Technical Motor Claims Consultants to join Auto & General's dynamic team based in Toowong. This role will see you managing a portfolio of motor claims while supporting customers through the claims process. You will be part of a high-performing team, assisting in the smooth progression of claims, and occasionally managing difficult conversations such as claim declines. Key responsibilities include:
- Managing a portfolio of motor claims, ensuring customers are informed and guided through each stage of the claims process.
- Handling a variety of customer inquiries without the pressure of daily call targets.
- Using your technical expertise to assess claims and resolve complex cases.
- Providing exceptional customer service, while upholding Auto & General’s values of integrity and performance.
- Teaching and sharing your technical knowledge with colleagues when required.
About You
To succeed in this role, you’ll have a strong background in customer service and be experienced in handling complex situations with confidence. Ideally, you will bring:
- Experience in the insurance sector, motor claims, or call centre operations.
- An ability to handle sensitive conversations with empathy and professionalism, particularly in cases where claims are declined.
- The capability to learn and work with various systems.
- A commitment to delivering on Auto & General’s core values: high performance and high integrity.
What’s on Offer
- Full-time permanent role with a competitive salary package
- Opportunity to earn monthly incentives $$$
- ongoing learning and development.
- Monday to Friday work schedule, with no weekend shifts.
- Convenient Toowong office location with public transport access and parking options.
- Career progression within a fast-moving, growing company.
If this sounds like an opportunity for you or you would like to hear more, please apply online or email Jasmine Beyer at jasmine.beyer@troocoo.com.