Troocoo
Troocoo Government are currently partnering with a large Queensland State Government to recruit a driven Business Analyst. This role is an initial 6-8 week contract engagement, presented at an A07 level -  $76.86 per hour + super.

The Role
The Business Analyst will work to achieve deadlines for the initial phase of the organisation's transformation. Current state research and analysis has been conducted and the Department requires scoping and workshops to identify stakeholder’s needs, likely industry advances and key issues.
 
The Responsibilities 
In the role of the Business Analyst your responsibilities will include, but not be limited to:

• Review existing research and documentation applying expert knowledge
• Use industry methodology and work with subject matter experts to develop an agile dispute resolution model, utilising appropriate modelling techniques to produce end to end service mappings
• Develop streamlined case management processes
• Provide expert advice to support and assist with the development of comprehensive responses, briefs, and presentations

You will also be required to design a dispute resolution (DR) model with consideration of the following key transformation objectives (not limited to):

• A model that allows for increased customer preference to transact with the Department's online services
• Contemporary dispute resolution practices applied across all DR processes and stages
• Ability to adapt the DR model to anticipated legislative changes and expanded jurisdiction
• Increased Scheme participant (stakeholder) benefits realisation of our service (value for money)

If this role is of interest to you, please do not hesitate to reach out to either Harry Harper or Graham Eather for immediate consideration.

Graham Eather
graham.eather@troocoo.com

Harry Harper
harry.harper@troocoo.com