Troocoo
Troocoo are assisting a valued Federal Government client recruit multiple motivated and client-focused Case Managers (APS5) to join a high-performing team. These are full-time agency labour hire positions initially to the 30th June 2026 (potential to extend). 

Key Responsibilities

• Manage cases under limited direction, ensuring timely and accurate outcomes in line with legislative and policy guidelines.
• Liaise with internal and external stakeholders, addressing policy, program, and operational issues.
• Exercise judgment to make recommendations based on policies, best practices, and procedures.
• Prepare high-quality written correspondence, reports, and briefs.
• Set work priorities, monitor workflow, and identify areas for improvement.
• Support program administration and undertake additional duties as required.

Key Capabilities

• Previous program implementation or case management experience required. 
• Previous government experience in a similar position will be highly regarded. 
• Ability to interpret and apply relevant legislation is required.
• Strong written and verbal communication skills.
• Ability to build productive relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills with good judgment.
• Demonstrated ability to work independently and contribute effectively to a team.
• Excellent time management and organisational skills, with the ability to meet deadlines.
• A broad understanding of government policies and programs is desirable.

Additional Information

• Up to 4-days WFH per week once settled into the role.
• Applicants must meet Australian Government security and suitability requirements, including background checks.
• Previous Federal Government experience would be highly regarded.

Troocoo’s Government team is reviewing applications as received. If you are a dedicated and client-focused professional seeking a rewarding career in the Federal Government, we encourage you to apply today!

Please note: only shortlisted candidates will be contacted.