Are you an organised and empathetic administrator who enjoys supporting people and working in a service-focused environment? This is an opportunity to contribute to the delivery of mental health and wellbeing services through a frontline administrative and customer service role.
  
About the Role
As an APS3 Service Support Officer, you will be the first point of contact for clients accessing services. You will work as part of a multidisciplinary team, providing high-quality customer service and administrative support to ensure effective and respectful service delivery.
This role is ideal for someone with experience in administration and customer service in a health-related environment who is comfortable working with sensitive information and diverse client needs.
  
Key Responsibilities

• Provide high-quality customer service to clients, visitors and stakeholders in person, via phone, email and SMS
• Act as the frontline contact for clients attending in-centre appointments
• Manage appointments and client records using a Client Management System
• Respond to enquiries in line with policies and procedures, referring matters appropriately
• Provide administrative support to operational and service delivery staff
• Assist with coordination of group programs, meetings and community-based events
• Prepare and distribute correspondence relating to referrals, appointments and service delivery
• Support daily office operations including correspondence, travel bookings, invoices, and property or maintenance requests
• Maintain accurate records, data entry and workflow tasks
• Assist with reporting and quality assurance activities as required
• Work in accordance with organisational values, policies, workplace health and safety requirements, and professional standards

  
About You
You will bring:

• Demonstrated experience in administration, reception and service delivery, ideally within a health, community services or government environment
• Strong written and verbal communication skills
• Experience working with vulnerable or diverse client groups
• Confidence using computer systems, databases and appointment scheduling tools
• High attention to detail and the ability to manage competing priorities
• A professional, empathetic and confidential approach to client interactions

  
Mandatory Requirements

• Ability to obtain or hold a Working with Children Check or Working with Vulnerable People registration
• Australian citizenship
• Ability to obtain and maintain Baseline Security Clearance (AGSVA)

  
Why This Role?

• Meaningful work supporting Veteran’s and their families
• Supportive and inclusive workplace culture
• Access to learning and development opportunities
• Opportunity to gain experience in a structured APS-aligned environment

  
If this opportunity sounds like the right fit for you, we’d love to hear from you. Please apply by uploading your most recent resume. Applications will be assessed on merit, and only shortlisted candidates will be contacted to progress to the next stage of the process.