Application Specialist
Job description
Troocoo
Troocoo Government-Tech have been engaged by a key Local Government client for the recruitment of an experienced Application Specialist! This is an initial 6-month agency contract to 02.02.2025 and will be based South of Brisbane. This role will look to commence ASAP if successful, and will look to pay $60 per hour + super.
The Role
The Application Specialist will be responsible for an advanced level of support and problem resolution. You will also be part of delivering minor works, initiatives and enhancements.
As the Application Specialist you will be required (however not limited) to:
To be successful as the Application Specialist you would bring the following skills/experience:
Troocoo Government-Tech have been engaged by a key Local Government client for the recruitment of an experienced Application Specialist! This is an initial 6-month agency contract to 02.02.2025 and will be based South of Brisbane. This role will look to commence ASAP if successful, and will look to pay $60 per hour + super.
The Role
The Application Specialist will be responsible for an advanced level of support and problem resolution. You will also be part of delivering minor works, initiatives and enhancements.
As the Application Specialist you will be required (however not limited) to:
- Provide advice on the technical restrictions and capabilities of the relevant systems.
- Mentor, train and develop team members in related technical areas.
- Develop solutions and create relevant knowledge base articles.
- Maintain knowledge of changes and developments of technology and processes related to our key applications.
- Undertake technical reviews and approval of changes to IT systems.
- Manage incidents to resolution, including proactively partnering with vendors to identify solutions to incidents.
- Escalate critical issues raised by the organisation to vendors.
- Communicate the progress of outstanding incidents and service requests to stakeholders.
- Undertake root cause analysis of assigned problems, proposing potential changes and solutions.
To be successful as the Application Specialist you would bring the following skills/experience:
- Well-developed skills in managing corporate information systems.
- Basic skills in Business Analysis
- Experience with most (if not all) of the following systems; Edocs, Pathway, FME, Esri GIS Suite, Geocortex and Cherwell Service Management tool.
- Previous exposure to a Local Government would be highly desirable, but not essential.