Troocoo
Troocoo Government are currently supporting a key State Government client in the recruitment of multiple AO3/1 Maintenance Support Officers! These roles will join a busy team based full-time in Townsville, QLD.

Full-time temporary contracts | Initially to 30/07/2026 | $51.12 per hour + super

The Roles
The AO3/1 Maintenance Support Officers will manage high volume inbound communications related to responsive maintenance for Government-owned housing.

Your responsibilities will include:

• Providing efficient and high standards of customer service to customers and stakeholders.
• Working within a fast-paced environment with KPI's and mechanisms to measure and monitor performance.
• Connecting and maintaining relationships with industry, local suppliers and internal and external stakeholders ensuring timely and effective delivery of services.
• Demonstrating high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate.
• Contributing to and actively participating in internal innovation activities, be a positive contributor to a great team and culture and actively participate in and contribute to internal innovative activities.
• Ensuring high standards and accuracy when compiling documents and reports or updating records and information systems.
• Effectively undertaking general administration functions as required.

About You
To be considered a competitive applicant for these positions you would demonstrate the following:

• Prior experience in customer support environment/call centre (mandatory).
• Proficiency in the Microsoft Suite (Outlook, Teams, Excel, etc.)
• Prior similar experience within a blue collar or Government environment would be advantageous. 

If this sounds like the perfect role for you, please apply now!