Troocoo
Troocoo Government are currently supporting a key State Government client in the recruitment of multiple AO3 Business Support Officers! These roles will join a busy team based full-time in Mackay, QLD. 

Full-time temporary contracts | Initially to 27/03/2026 | $51.12 per hour + super

The Roles
We are recruiting for two separate AO3 positions, each contributing to customer service, administration, and stakeholder engagement, with responsibilities outlined below.

Role 1 – AO3/1 Maintenance Support Officer

In this position, you will:

• Provide efficient, high-quality customer service to internal and external stakeholders.
• Work within a fast-paced environment supported by KPIs and performance frameworks.
• Manage high-volume correspondence via phone calls and emails.
• Use strong interpersonal skills, including negotiation, de-escalation and dispute resolution when required.
• Contribute to a positive team culture and actively participate in internal improvement and innovation activities.
• Maintain high accuracy when preparing documents, reports and updating records and information systems.
• Perform general administration duties as required.

Role 2 – AO3 Business Support Officer

In this position, you will:

• Deliver high-quality customer service to QBuild customers across a range of operational activities.
• Coordinate travel bookings including flights, accommodation, car hire, ferries and charters within required timeframes.
• Monitor and manage internal and external correspondence, telephone enquiries and inbox management.
• Work effectively within a KPI-driven and fast-paced environment.
• Connect with industry partners, suppliers and internal teams to support timely and efficient service delivery.
• Ensure accuracy when compiling documents, reports and updating systems such as Ellipse and Microsoft Office tools.
• Develop and maintain procedures, manuals and registers, and contribute to process improvement.
• Perform general administrative duties as required.

What We Are Looking For

• Strong administrative & customer service experience. 
• Prior experience within the blue-collar industry or public sector would be advantageous.
• Initiative and a strong willingness to learn.
• Immediately available and based in Mackay, QLD.

If either of the above roles sound perfect for you, please apply now!