Troocoo are proud to be partnering with a well-established and growing Managed IT Services provider seeking an experienced Account Manager to take ownership of a portfolio of existing clients. This role is focused on account growth, client retention, and strategic relationship management within a B2B technology environment.

The Role
You will be responsible for managing and developing a portfolio of existing accounts, building strong stakeholder relationships, and identifying opportunities to expand services across your client base.

Key responsibilities

• Managing and growing revenue across an assigned portfolio of clients.
• Building long-term relationships with business and technical stakeholders.
• Conducting regular account reviews and strategic planning sessions.
• Identifying upsell and cross-sell opportunities.
• Managing renewals and contract extensions.
• Acting as the primary commercial point of contact for your clients.
• Collaborating closely with internal delivery and technical teams to ensure exceptional service outcomes.
• Maintaining accurate forecasting and account plans within CRM.

This is a farming-focused role, ideal for someone who enjoys consultative conversations and building trusted partnerships rather than pure new business hunting.

About You

• 5–7+ years’ experience in Account Management, Client Relationship Management or Customer Success.
• Proven success growing revenue within existing B2B accounts.
• Experience within IT services, managed services, or a technology-led environment.
• Strong commercial acumen and stakeholder management skills.
• Confident presenting to both business and technical audiences.
• Structured and proactive in managing pipeline, renewals and growth opportunities.

What’s on Offer

• Established client base with strong brand reputation.
• Supportive internal delivery and technical teams.
• Opportunity to manage strategic, multi-stakeholder accounts.
• Competitive salary + performance incentives.
• Opportunity for development within a scaling organisation.
• Flexible, hybrid working environment.

If you’re a commercially astute relationship builder who enjoys adding value and expanding trusted partnerships, we’d love to speak with you.

For a confidential discussion, please contact Emma Hegarty at emma.hegarty@troocoo.com or apply directly.