Technical Support Officer

Job Title: Technical Support Officer
Contract Type: Permanent
Location: Brisbane
Reference: 1010313
Job Published: September 01, 2020 17:32

Job Description

An exciting new opportunity for a dynamic and tech savvy Support Officer to join a rapidly growing Technical Consultancy based in Brisbane's inner CBD.

This role within a fast-growing MSP, which will see you be part of the success path and in addition work with you to build yours!

Ideally, you will be working with the close-knit team to manage the Clients Portfolio of customers Technical Support Queries as well as assist in solving and closing tickets once completed;

Further to this, Key Responsibilities of the Technical Support Officer will consist of the following:
  • A combination of onsite and offsite work for the company
  • Visiting Clients to assist in installation of hardware
  • Level 1 / 2 support - troubleshooting, diagnosing issues, logging to system
  • Provide exceptional customer service'
  • Represent the business with professionalism and integrity at all time
To be considered for this role, you will demonstrate the following key professional and personal attributes and Qualifications;
  • IT Degree / IT Diploma / Industry Certifications
  • Understanding of Microsoft Technologies and basic networking skills
  • Interest in current and evolving technologies
  • Must have Current Drivers Licence
  • A team player who enjoys people interaction and demonstrates a helpful and friendly demeanour
  • The desire to learn and challenge your capability every day
If this is a role that is fitting your requirements and you the ability to demonstrate your technical and personal skills, please apply online to discuss in further detail.

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