- Provide Level 2 Support including troubleshooting issues related to software, hardware, server and networks.
- Reporting issues to a project team and assisting with troubleshooting
- Provide general user support and training for internal customers and solutions for a variety of IT and phone-related problems
- Consistent use, support and proactive feedback of internal systems
- Resolving issues in a timely manner while adhering to SLA's and company processes related to creation and logging technical documentation.
- At least 3+ years' experience in a similar role with a large sized organisation.
- Experience with Office 365, Active Directory, Exchange, Skype for Business, VMware, PowerShell and some SQL would be beneficial.
- A strong ability to troubleshoot, prioritise and time manage
- Have excellent verbal communications skills
- ITIL knowledge desirable
For further information about this opportunity, please email ICT@troocoo.com to arrange a confidential discussion.