Our client is currently building their IT capability and have an immediate need for an experienced Level 2 Desktop Support Officer.

Role Responsibilities:

• Provide Level 2 Support including troubleshooting issues related to software, hardware, server and networks.
• Reporting issues to a project team and assisting with troubleshooting
• Provide general user support and training for internal customers and solutions for a variety of IT and phone-related problems 
• Consistent use, support and proactive feedback of internal systems
• Resolving issues in a timely manner while adhering to SLA's and company processes related to creation and logging technical documentation.

Essential Skillset:

• At least 3+ years' experience in a similar role with a large sized organisation.
• Experience with Office 365, Active Directory, Exchange, Skype for Business, VMware, PowerShell and some SQL would be beneficial.
• A strong ability to troubleshoot, prioritise and time manage 
• Have excellent verbal communications skills
• ITIL knowledge desirable 

If this sounds like something you would be interested in, we can't wait to hear from you! Please apply by submitting your application in word format and we'll come back to you shortly to discuss the role further.

For further information about this opportunity, please email ICT@troocoo.com to arrange a confidential discussion.