loginJob Description
Role Responsibilities:
- Maintain environment stability and assist with daily health checks and tasks
- Providing remote desktop assistance to colleagues at sites other than your home base
- Processing Service Requests in accordance with the principles, policies and procedures of the technology team
- Keeping customers informed of the progress of their service requests and actively work to provide exceptional Customer Service
- Processing orders for IT equipment, receiving goods from suppliers, building and configuring IT equipment and delivering and installing equipment to the customer
- Carrying out project work when required
- Experience with Microsoft Office products, with a strong focus on Outlook, Word, Excel, PowerPoint, OneDrive and Internet Explorer
- Experience with Active Directory, Asset Management, Microsoft Exchange, Office 365 – Exchange Online and Microsoft Server 2008 R2 \ 2012 R2 \ 2016 is desirable
- Proficient in the use of desktop and notebook computer systems and peripheral systems, eg. Data projectors, Printers, Video Conference systems, PDA, Smart Devices, Bluetooth connectivity
- Experience with JAMF & AirWatch is highly desirable
- Experience working with call management systems such as Service Now
- Knowledge of ITIL or experience in ITIL Environment desirable
- Service Desk experience and a Microsoft certification (Min. MCP)
- Excellent interpersonal skills (written & oral) with the ability to deal effectively with personnel and suppliers at all levels
If you have the relevant experience and required skill-set please apply today to be considered for this opportunity. Please apply by submitting your application in word format only, or for further information, please email Frances Standen or Adrian Yuen at TROOCOO - ICT@troocoo.com, or alternatively you can call 07 3054 1124.