Our client is a large national organisation based on the Brisbane Southside and they now have an urgent requirement for a End User Service Engineer. This position involves working with desktop systems, audio-visual equipment, SharePoint, phone systems and mobile phone equipment and the monitoring of other corporate systems.

Role Responsibilities:

• Maintain environment stability and assist with daily health checks and tasks
• Providing remote desktop assistance to colleagues at sites other than your home base
• Processing Service Requests in accordance with the principles, policies and procedures of the technology team
• Keeping customers informed of the progress of their service requests and actively work to provide exceptional Customer Service
• Processing orders for IT equipment, receiving goods from suppliers, building and configuring IT equipment and delivering and installing equipment to the customer
• Carrying out project work when required

Essential Skillset:

• Experience with Microsoft Office products, with a strong focus on Outlook, Word, Excel, PowerPoint, OneDrive and Internet Explorer
• Experience with Active Directory, Asset Management, Microsoft Exchange, Office 365 – Exchange Online and Microsoft Server 2008 R2 \ 2012 R2 \ 2016 is desirable
• Proficient in the use of desktop and notebook computer systems and peripheral systems, eg. Data projectors, Printers, Video Conference systems, PDA, Smart Devices, Bluetooth connectivity
• Experience with JAMF & AirWatch is highly desirable
• Experience working with call management systems such as Service Now
• Knowledge of ITIL or experience in ITIL Environment desirable
• Service Desk experience and a Microsoft certification (Min. MCP)
• Excellent interpersonal skills (written & oral) with the ability to deal effectively with personnel and suppliers at all levels