loginJob Description
Assisting the Manager, you will be responsible for:
- Projects and research that will result in the formulation of new or revised changes to home lending policies, procedures, products and support offerings.
- Further develop policies, procedures, and communications that support the lending program too deliver customer focused solutions underpinned by risk management practices and legislative compliance
- Monitor and report on market factors including interest rate movements and regulatory changes
- Coordinating complain handling practices and managing complex complaints through to resolution
- Prepare briefing papers for the board and senior executives regarding new policy proposals
- Oversee and guide the team, managing leave and overseeing work activities to ensure maximum output and ensuring team objectives are met
- Well developed knowledge of lending products
- Demonstrated experience in policy development and procedure review
- Solid research and project management skills
- Demonstrated analytical and problem solving skills
- Strong customer focus and complaint handling skills
- Excellent written and verbal communication skills
- Well developed organisation and staff management skills
To learn more please call Annie Kennedy on 0421 251 062 or email annie.kennedy@troocoo.com
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