About the organisation:
With 8000 employees across 31 offices and over 8.9 million customers worldwide, Auto & General is a growing company with a truly global presence. In Australia, Auto & General launched in 2000 and has grown to provide industry-leading motor, home, travel, life, and health insurance products both directly through Budget Direct and via industry leading partnerships. With an Australian team of 1300+, Auto & General are now looking for talented individuals who can help drive their ambitious growth plans.
About the role:
The Head of Assessing Initiatives will champion and coordinate the strategic and operational initiatives for assessing. In this pivotal appointment for Auto & General you will build organisational capability in systems and processes that opitimise the assessing function. This role will help to ensure that the motor assessing team is market leading in their process and systems efficiency, cost containment, process friction and customer care.
You will ensure continuous improvement in the use of internal and external data to improve targeted processes to enhance customer experience, lower cost of average repair cost and enhance the employee experience and efficiency. It’s critical that you challenge business norms to provide superior performance and enhance people capability, while also contributing to the broader company strategic direction and culture. This is a unique opportunity to build and develop specialist capability within your portfolio to enable and empower every individual to better understand, plan and implement change successfully.
To be considered for this opportunity you will need to demonstrate experience in a similar role where you had accountability and responsibility for developing and executing initiatives. You will also have a track record of success driving performance through accountability for results in a high-performance culture. The ability to think strategically as well as a deep understanding of business processes, operational challenges and drivers will be critical in this key appointment. It’s also important that you have a strong industry understanding and have been a leader previously with a background in assessing in a large complex organisation.
You will have the opportunity to join a world class organisation and play a significant role in its continued and exciting growth. This role will offer an excellent remuneration package and outstanding employee benefits. You will experience a great company culture and work life balance with an organisation where you will grow both personally and professionally.
For further information please call Callan Raine on 0411 686 652 or Scott Horton on 0410 292 332 or to apply please submit your application in word format below and we will be in contact with you shortly to discuss the opportunity in more detail.
Thank you again for your interest in this fantastic opportunity.