About our client:
  
Our client is a market leading professional services organisation with an impressive global footprint. In recent years our client has led the way in producing novel and intricate solutions driving digital transformation across many platforms. With IP garnered from our client's global partners this business is well positioned to have a stratospheric period of growth during 2021 and beyond.
  
The role:    
  
Working as part of an experienced and trusted managed services team  this role assists with the delivery of an agreed level of IT service as contained in the Service Level Agreement with clients by analysing and reporting on performance.
In so doing, you will ensure that all operational services and their performance are measured in a consistent, professional manner throughout the organization, and that the services and the reports produced meet the needs of the business and customers.
  
                                                       
Specific responsibilities will include: 

• Assist with the delivery of agreed IT services as contained in the Service Level Agreement with the client.

• Assess the environment (people, process, calls, etc.) to determine trends and problem areas.

• Identify sources of data for existing and new reports.

• Work closely with the internal clients to define what would add value to existing reports.

• Enable valid business decision making by ensuring the data published is valid, accurate and correct.

• Understand business needs and expectations, and consistently deliver quality of service.

The successful candidate will be able to satisfy the following technical experience:

• Solid experience as a reporting /data analyst 

• Expert working knowledge of Microsoft Exchange, Word, Excel Project, Power Point.

• Power BI and VBA experience will be well regarded.

• Understanding of system generally used in service management operations e.g. Service Now.

• Experience in the process of developing and implementing new report templates.

• Experience as an ITSM Analyst or experience in an IT Services environment will be well regarded.

• ITIL certification is desirable.

What’s on offer?
  
An attractive salary package and annual bonus. World class leadership and mentor program. Access to Australia’s brightest minds and thought leaders within the Digital transformation and infrastructure space.