Business Relationship Manager
Job description
Our client, based in the Brisbane CBD is undergoing a large digital transformation and have a new requirement for a Business Relationship Manager. The successful candidate will play a key role in the transformation of business-IT partnering with our client to become fit for the digital age, new business models and customer focused services.
Role Responsibilities:
Role Responsibilities:
- Deliver our client's strategic direction through management of relationship and demand function
- Provide effective performance management and compliance with relevant legislation, standards and Board Policies
- Contribute to the maximisation of synergies across our client as a single integrated organisation to improve service delivery and business performance
- Creating a values driven, safe employment environment that attracts, engages and retains skilled employees and volunteers
- Identify, analyse, manage and monitor relationships with stakeholders within an allocated portfolio.
- Identify the communication needs of each stakeholder group with business owners and SME’s
- 3-10 years experience in senior IT management roles with a strong business engagement, business planning or relationship management component, or relevant equivalent experience in roles such as senior client account management and business change integration
- Demonstrated experience implementing mature demand management processes for IT services.
- Demonstrated experience in both strategic and operational delivery roles
- Knowledge of IT-business partnering models and best practices, and an understanding of the processes required to operationalise these.
- Knowledge of frameworks and processes used for stakeholder management, organisational change management and relationship management
- Knowledge of demand management frameworks and processes, and the roles and responsibilities of IT services and business stakeholders in a successful demand management process.