Business Analyst (Contact Centre)

Job Title: Business Analyst (Contact Centre)
Contract Type: Contract
Location: Brisbane
Reference: 792111
Job Published: November 01, 2018 18:15

Job Description

A well-known organisation based in Brisbane's CBD are undertaking a significant transformation to their Contact Centre operating model as well as their Contact Centre Technology & Infrastructure.

There is now capacity for a Business Analyst to join the project team on an initial 6 month contract. The assignment will work across both initiative streams; the Contact Centre operating model and the Contact Centre Technology and Infrastructure.

This role will initially be focused on the operating model, working alongside a permanent BA resource who has already commenced analysis on the technology stream.

Key Responsibilities:
  • Have demonstrated ability to drive problems through to resolution with strong engagement skills;
  • Be self-driven and capable of delivering results whilst working autonomously from the core project teams;
  • Establish relationships with key stakeholders;
  • Develop an understanding of current state, gaps, inefficiencies and pain points;
  • Elicit, prioritise and clearly communicate requirements;
  • Provide effective options analysis and recommendations to support a robust feasibility outcome and ultimately sound business case;
  • Ideally have contact centre/telephony experience.
If you are interested to hear more about this opportunity, please give Gerard Creedon a call on (07) 3054 1142.

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