Troocoo are proud to partner with Auto & General on an exciting opportunity to join the Complex and Legal settlements team in a full time permanent Senior Claims Consultant position based at their Northlakes office. Work for a business that celebrates integrity, passion and vision whilst making an impact to the business and individual customers.
The successful candidate will ideally come from a legal or insurance background giving you the foundations to manage a portfolio of complex liability and legal files within the liability claims department, whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.

Duties include, but are not limited to:

• Managing the end to end process of claims where a third party representative or solicitor is involved or where the subject matter is complex in nature
• Assess liability and settlement outcomes
• Negotiate with third parties, insurers and legal representatives including recovery agents and credit hire organisations
• Manage relationships with the panel of legal suppliers
• Follow settlement methodology ensuring company procedures and relevant legislation is adhered to
• Consult with external solicitors on claims requiring defence or settlement offers
• Resolve complex settlement claims
• Application of Insurance Contracts Act, Code of Practice and other regulatory authorities

  
What you will bring:
  

• A legal or insurance background and passion to learn and engage
• Demonstrated ability to work autonomously and think proactively along with proven innovation and solution based solving skills;
• A track record of strong stakeholder management and influencing skills;
• Ability to maintain strong relationships with internal & external stakeholders;
• Highly developed written and verbal communications skills;
• Strong creative and strategic thinking to leverage department performance; and
• Strong attention to detail.

  
What's on offer: 

• Attractive salary package, including monthly incentives
• On-site parking available
• Office based in North Lakes, Brisbane
• Strong business growth which yields opportunity for growth, development and career advancement 
• Market- leading organistiaton that embraces individual differences and values integrity, care and vision 
• Full time permanent opportunity 
  
  For a strictly confidential discussion, please contact Jasmine Beyer, jasmine.beyer@troocoo.com