The Opportunity 

Our client is seeking an Operations Coordinator to join their team in North Lakes. Working within a fast paced environment, you will be responsible for expediting residential repairs, managing builder relationships and ensuring claims progress in line with service expectations.

Benefits

• Salary package up to $105,000 inclusive of superannuation
• Join a growing and supportive team environment 
• Opportunity to work from home 1 day a week after probation 
• Permanent full time opportunity
• North Lakes location

Key Responsibilities Include

• Manage a portfolio of residential repair claims through the repair lifecycle
• Follow up outstanding inspections, reports, scopes, approvals and repair milestones
• Coordinate builders and internal stakeholders to remove delays and resolve issues
• Monitor ageing claims, inactivity reports and service level requirements
• Prioritise work based on customer impact, urgency and risk
• Maintain accurate records, action plans and progress updates
• Escalate ongoing issues and support recovery plans where required
• Ensure a positive customer experience through proactive communication and follow up

About You

• Experience in an expeditor, operations/logistics coordination, supplier management or a similar role
• Strong stakeholder management and relationship building skills
• Ability to manage competing priorities in a high volume environment
• Strong organisational skills and attention to detail
• Confident communicator with a proactive approach to problem solving
• Ability to work collaboratively across multiple teams and stakeholders
• Experience working to service levels, KPIs or performance measures will be highly regarded

Please note, we are only accepting applications from candidates with full Australian working rights who are currently based in Queensland.

Apply 

Click ‘Apply’ or contact Shanae Barrett, Consultant – Procurement, Contracts & Supply Chain on shanae.barrett@troocoo.com for more information.