This senior leadership role is suited to a strategic and operationally focused professional who can drive service excellence, ensure clinical governance, and lead multidisciplinary teams across multiple residential care settings.

About the Role
Reporting to the Program Director, you will provide strategic and operational leadership across multiple care sites, ensuring safe, effective, and contract-compliant service delivery.

You will lead the delivery of clinically governed, trauma-informed, and culturally safe environments, supporting individuals through transition, recovery, and community-based care pathways.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations across multiple sites
• Optimise workflows, staffing coordination, and escalation pathways
• Drive continuous improvement initiatives across service delivery

Clinical Governance

• Ensure care delivery aligns with subacute and transition-focused service models
• Maintain risk management, incident reporting, and documentation standards
• Collaborate with healthcare providers, allied health, and external stakeholders

Workforce & Rostering

• Lead workforce planning, rostering, and staffing optimisation
• Manage recruitment, onboarding, and performance of multidisciplinary teams
• Ensure appropriate skill mix and coverage across all sites

Reporting & Compliance

• Deliver accurate and timely operational and performance reporting
• Maintain compliance with contractual, regulatory, and quality standards
• Ensure audit readiness and documentation integrity

Quality, Safety & Risk

• Lead incident management, investigations, and improvement actions
• Oversee infection control and safety frameworks
• Monitor and respond to operational and clinical risks

Consumer Experience & Cultural Safety

• Champion person-centred, trauma-informed practice
• Promote culturally safe and inclusive service delivery
• Ensure dignity, privacy, and respectful communication

Financial & Resource Management

• Manage budgets, resources, and service logistics
• Oversee procurement in line with organisational guidelines

About You
You are a capable and confident leader with experience in complex service environments. You bring a strong understanding of clinical governance, operational management, and workforce leadership, with the ability to deliver outcomes across multiple sites.
You will have:

• Demonstrated leadership experience in healthcare, disability, aged care, or community services
• Strong understanding of governance, compliance, and reporting frameworks
• Experience managing large, multi-site teams and rosters
• Proven ability to lead quality improvement and risk management initiatives
• Excellent communication, stakeholder engagement, and decision-making skills

A clinical background (e.g. Nursing or Allied Health) is desirable but not essential.
 

Apply Now
For a confidential discussion or to request further information, please submit your application including your CV and a brief cover letter outlining your experience. laura.erskine@troocoo.com or call Laura on 0435 640 615