Customer Support Specialist

Location: Sydney
Job Type: Permanent
Discipline: Business Services
Reference: 1351479
Posted: 8 days ago
About your new role
This is your exclusive opportunity to join an Australian retail bank as a Customer Support Specialist. This role will be sitting in the business banking stream, and you will be the first point of contact for business customers to assist with all enquiries related to their needs.
You will be working in a fun and vibrant environment where all employees get along and are there to help one another, on top of that you will be mentored along the way to ensure you are successful in your role.
Your duties:
  • Answer all incoming calls and respond to all emails in a professional and efficient manner
  • Educate customers on current product and services and provide financial solutions
  • Work with internal teams to ensure customers are satisfied with existing service
  • Admin duties: record all request and transactions and delivery of documentation
  • Liaise with risk and compliance team to all legislative requirements are followed through
About you
  • A passion for exceptional customer service
  • Strong communication and interpersonal skills
  • Degree or a related tertiary qualification is required – Business, Commerce, Finance or Accounting
  • Self-motivated and hunger to succeed
  • Previous customer service experience; retail, call centre, hospitality, front of house and admin
  • Career progression and development opportunities
  • Exceptional training from inhouse trainers
  • Fun team culture
  • Flexible working arrangements
  • Salary sacrificing options
  • Paid parental leave
  • Paid volunteer days
Please note that this role requires you to work on a rotating roster Monday – Friday between the hours of 8am-5:30pm.
If you are interested, apply now or send your CV to