Customer Support Officer
Job description
About the Role
We are currently seeking a customer support officer to join a supportive Family Care team.
Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive
relationships with families.
Key Responsibilities
We are currently seeking a customer support officer to join a supportive Family Care team.
Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive
relationships with families.
Key Responsibilities
- Manage inbound calls and email enquiries from families and childcare centres
- Support families through the enrolment process and provide general information
- Respond to customer enquiries and complaints with empathy and professionalism
- Monitor shared inboxes and maintain accurate records and case notes.
- Build strong relationships with families and centre teams through clear and supportive communication
- Work collaboratively within a close-knit Family Care team in a fast-paced environment
- ASAP start with interviews taking place face-to-face onsite.
- 3 month fixed-term contract
- Full-time hours, Monday to Friday between 8:00am and 5:00pm
- $72,000 + super
- Office-based role
- Join a welcoming and collaborative team environment
- Previous experience in customer service or contact centre environments
- Strong written and verbal communication skills with a relationship-focused approach
- Confidence managing enquiries and supporting families in a professional and empathetic manner
- Experience within childcare, NDIS, community services, or child safety environments will be highly regarded
- A positive attitude and ability to thrive in a fast-paced team environment
- Ability to commence immediately