About the Role
We are currently seeking a customer support officer to join a busy and supportive Family Care team for an immediate start.

Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive relationships with families during a period of growth and change.
Key Responsibilities

• Manage inbound calls and email enquiries from families and childcare centres.
• Support families through the enrolment process and provide general information.
• Respond to customer enquiries and complaints with empathy and professionalism.
• Monitor shared inboxes and maintain accurate records and case notes.
• Build strong relationships with families and centre teams through clear and supportive communication.
• Work collaboratively within a close-knit Family Care team in a fast-paced environment.

What’s on Offer

• ASAP start with interviews taking place face-to-face onsite.
• 4-6 week temporary assignment with potential for extension through to end of June.
• Full-time hours, Monday to Friday between 8:00am and 5:00pm.
• $35 per hour + superannuation.
• Office-based role.
• Join a welcoming and collaborative team environment during an exciting growth phase.

About You To be successful in this role, you will bring:

• Previous experience in customer service or contact centre environments.
• Strong written and verbal communication skills with a relationship-focused approach.
• Confidence managing enquiries and supporting families in a professional and empathetic manner.
• Experience within childcare, NDIS, community services, or child safety environments will be highly regarded.
• A positive attitude and ability to thrive in a fast-paced team environment.
• Ability to commence immediately.

Please note successful candidates will be required to hold or complete a Blue Card lodgement prior to commencement.