About the Role
Join a dedicated in-house call centre team providing support to families across Australia as their first point of contact. Based in Varsity Lakes, this 6-8 week casual position for an ASAP start is ideal for someone with a passion for customer service, assisting families through the enrolment process, and managing inquiries.
  
Key Responsibilities

• Handle outbound calls to new or existing families to assist with enrolment and provide support.
• Manage waitlist families, guiding them through the enrolment process and offering information on specific centres.
• Perform administrative tasks and maintain accurate call logs.
• Engage in survey and feedback collection, with a focus on customer satisfaction.
• Work collaboratively with the customer care team, who manage escalations and complaints.

  
What’s on Offer

• Office-based position in Varsity Lakes, working 5 days a week with no work-from-home option.
• Enjoy a vibrant and supportive office environment.
• Flexible hours, ideal for working mums or anyone seeking a family-friendly schedule.
• Free parking available nearby.

  
About You
To succeed in this role, you’ll need:

• 12 months of customer service experience, ideally in a phone based environment.
• Confidence in managing outbound calls and providing exceptional customer service.
• A positive attitude and willingness to contribute to a team-oriented, vibrant work culture.