- Provide excellent customer resolutions
- Operate efficiently to ensure optimum availability for customer calls
- Provide customised, clear client communication based on each customer’s needs
- Consistently meet established performance standards
- Maintain a high level of call quality aligned with operational and compliance expectations
- Enhance the customer experience and achieve first-call resolution through inventive and empathetic solutions
- Be accessible and approachable to all internal and external customers
- Respond to feedback, coaching, and requests in a positive and receptive manner
- Be logged on and available for calls by scheduled shift start times
About You
Ideally have call center experience in a government environment and:
- Exceptional customer service and phone skills
- Excellent communication skills, both written and verbal
- Positive, performance-driven attitude
- Excel in fast-paced busy call center environment
- Demonstrated ability to adhere to KPI’s