Corporate Services Manager (HR & Business Operations Lead)
Job description
About Tea-cup Cottage
Founded in 2010, Tea-Cup Cottage began as a way to provide choice and control over disability support services for families. Their mission is to enrich the quality of life for people with disabilities, helping them live independently with a trustworthy helping hand when needed.
An NDIS-registered disability support provider, Tea-Cup Cottage assists children and adults with disabilities across Southeast Queensland and Toowoomba. The organisation delivers a full suite of services including short-term accommodation, in-home support, community access, day programs, Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA).
Tea-Cup Cottage has a strong culture built on loyalty, family-first values, continuous growth, wisdom, and curiosity. The organisation values teamwork, personal development, and operational excellence while supporting sustainable business growth.
About the role
The Corporate Services Manager (HR & Business Operations Lead) is a critical appointment responsible for building and leading an integrated corporate services function across the organisation.
Reporting to the CEO and COO, this role will bring together HR, compliance, business operations, facilities and systems into a cohesive, high-performing function that supports growth, improves efficiency and strengthens governance.
This is a hands-on leadership role, requiring someone who can operate both strategically and operationally, building structure, improving processes and ensuring the business is set up to scale effectively.
Key Responsibilities
The ideal candidate combines strong commercial acumen with high emotional intelligence, enabling them to drive growth while maintaining a people-first approach. They are commercially curious, ambitious, and eager to explore innovative opportunities that enhance profitability and ensure long-term success.
You are a hands-on, values-driven leader who combines strong HR expertise with operational capability.
You bring experience leading HR or corporate services functions within health, disability, aged care or similarly regulated environments, and are comfortable operating in fast-paced, evolving organisations.
You are:
Founded in 2010, Tea-Cup Cottage began as a way to provide choice and control over disability support services for families. Their mission is to enrich the quality of life for people with disabilities, helping them live independently with a trustworthy helping hand when needed.
An NDIS-registered disability support provider, Tea-Cup Cottage assists children and adults with disabilities across Southeast Queensland and Toowoomba. The organisation delivers a full suite of services including short-term accommodation, in-home support, community access, day programs, Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA).
Tea-Cup Cottage has a strong culture built on loyalty, family-first values, continuous growth, wisdom, and curiosity. The organisation values teamwork, personal development, and operational excellence while supporting sustainable business growth.
About the role
The Corporate Services Manager (HR & Business Operations Lead) is a critical appointment responsible for building and leading an integrated corporate services function across the organisation.
Reporting to the CEO and COO, this role will bring together HR, compliance, business operations, facilities and systems into a cohesive, high-performing function that supports growth, improves efficiency and strengthens governance.
This is a hands-on leadership role, requiring someone who can operate both strategically and operationally, building structure, improving processes and ensuring the business is set up to scale effectively.
Key Responsibilities
- Lead and develop the HR function, including workforce planning, recruitment, onboarding and performance frameworks
- Establish and oversee corporate services including compliance, facilities, assets and operational support
- Drive process improvement and streamline workflows across HR and business operations
- Ensure compliance with NDIS, aged care and broader regulatory requirements
- Optimise systems and processes (Microsoft 365 / internal platforms) to improve efficiency and reporting
- Partner closely with the CEO, COO and operational leaders to support growth and delivery
- Build organisational structure, role clarity and reporting frameworks
- Support large-scale workforce mobilisation and onboarding during growth periods
- Lead audit readiness, compliance tracking and governance processes
- Coach and uplift capability across HR and operations teams
The ideal candidate combines strong commercial acumen with high emotional intelligence, enabling them to drive growth while maintaining a people-first approach. They are commercially curious, ambitious, and eager to explore innovative opportunities that enhance profitability and ensure long-term success.
You are a hands-on, values-driven leader who combines strong HR expertise with operational capability.
You bring experience leading HR or corporate services functions within health, disability, aged care or similarly regulated environments, and are comfortable operating in fast-paced, evolving organisations.
You are:
- Practical and execution-focused, with the ability to build structure in growing environments
- Strong across HR operations, workforce planning and compliance
- Systems-minded, with experience improving processes and leveraging technology
- A confident stakeholder manager who can influence across all levels
- Detail-oriented, yet able to see the bigger picture
- Passionate about people, culture and delivering meaningful outcomes