Troocoo are an Australian privately-owned, national executive search, recruitment, and HR solutions business. Troocoo have a dedicated Government recruitment team who recruit contract roles across Local, State and Federal Government.
Based at Cannon Hill (parking available), an opportunity has become available for a Contact Centre Officer (AO3) on an initial 3 month contract.
- Providing exceptional customer service on the phone - following a script as required
- Answering customer calls to address their needs
- Clarifying information and calming angry customers when needed
- Utilising the database to record information
- Previous experience within a contact centre is mandatory - high volume calls
- Ability to use databases and touch type as required
- Exceptional customer service and willing to go above and beyond
- Empathy and resilience when working with customers
Do not miss out and apply today!