Troocoo are assisting a valued Federal Government client recruit multiple motivated and client-focused case managers (APS5) to join a high-performing team. These roles will be commencing 31st March 2025 for an initial 3 month contract (high possibility of extension).

Key Responsibilities:

• Manage cases under limited direction, ensuring timely and accurate outcomes in line with legislative and policy guidelines.
• Liaise with internal and external stakeholders, addressing policy, program, and operational issues.
• Exercise judgment to make recommendations based on policies, best practices, and procedures.
• Prepare high-quality written correspondence, reports, and briefs.
• Set work priorities, monitor workflow, and identify areas for improvement.
• Support program administration and undertake additional duties as required.

Key Capabilities:

• Previous program implementation or case management experience required. 
• Previous government experience in a similar position will be highly regarded. 
• Ability to interpret and apply relevant legislation is required.
• Strong written and verbal communication skills.
• Ability to build productive relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills with good judgment.
• Demonstrated ability to work independently and contribute effectively to a team.
• Excellent time management and organisational skills, with the ability to meet deadlines.
• A broad understanding of government policies and programs is desirable.

Additional Information:

• While office-based work is preferred, flexible work arrangements may be negotiated with the manager upon commencement.
• Applicants must meet Australian Government security and suitability requirements, including background checks.

Troocoo’s Government team is reviewing applications as received. If you are a dedicated and client-focused professional seeking a rewarding career in the Federal Government, we encourage you to apply today!

Only shortlisted candidates will be contacted.