AO3 Customer Service Officer
Job description
About the Role
We are seeking an experienced AO3 Customer Service Officer to join a busy and customer-focused government team based in Robina. This role acts as the first point of contact for customers, providing face-to-face and administrative support across a range of building and construction related enquiries.
You will play a key role in delivering high-quality customer service, assisting customers with legislation, processes, applications, disputes, and compliance matters while supporting the wider regional services team.
Key Responsibilities
We’re looking for candidates who demonstrate:
We are seeking an experienced AO3 Customer Service Officer to join a busy and customer-focused government team based in Robina. This role acts as the first point of contact for customers, providing face-to-face and administrative support across a range of building and construction related enquiries.
You will play a key role in delivering high-quality customer service, assisting customers with legislation, processes, applications, disputes, and compliance matters while supporting the wider regional services team.
Key Responsibilities
- Provide professional customer service and advice across a range of building and construction related matters.
- Assist customers with licensing enquiries, dispute lodgements, contractor compliance matters, and general applications.
- Deliver face-to-face front counter support and administrative assistance within the regional office.
- Interpret policies, procedures, and legislation to provide accurate information and guidance.
- Maintain accurate records across multiple systems and databases.
- Support regional staff with stakeholder engagement activities and community initiatives as required.
- Participate in ongoing training, quality assurance activities, and continuous improvement initiatives.
- Manage challenging customer interactions professionally and with resilience.
We’re looking for candidates who demonstrate:
- Previous experience within a customer service, contact centre, administration, or government environment.
- Strong communication and interpersonal skills, with the ability to explain processes clearly and professionally.
- Confidence working across multiple systems and databases in a fast-paced environment.
- High attention to detail and the ability to interpret policies and procedures.
- Resilience and professionalism when dealing with complex or challenging customer interactions.
- A collaborative mindset with the ability to contribute positively to team goals.
- Previous Queensland Government experience will be highly regarded but is not essential.
- Full-time office-based role located in Robina.
- Initial 1-month contract with potential for extension.
- Monday to Friday business hours.
- Successful applicants will be required to complete relevant pre-employment checks, including a criminal history check.