Senior Policy Officer - Home Lending

Job Title: Senior Policy Officer - Home Lending
Contract Type: Permanent
Location: CBD & Inner Suburbs
Start Date: ASAP
Reference: 983148
Contact Name: Annie Kennedy
Contact Email:
Job Published: June 02, 2020 12:31

Job Description

This is  unique opportunity to get your 'foot in the door' with a lender who is truly values focused and committed to providing solutions that impact their customers to gain long term wealth solutions. 

Assisting the Manager, you will be responsible for:
  • Projects and research that will result in the formulation of new or revised changes to home lending policies, procedures, products and support offerings. 
  • Further develop policies, procedures, and communications that support the lending program too deliver customer focused solutions underpinned by risk management practices and legislative compliance
  • Monitor and report on market factors including interest rate movements and regulatory changes
  • Coordinating complain handling practices and managing complex complaints through to resolution
  • Prepare briefing papers for the board and senior executives regarding new policy proposals
  • Oversee and guide the team, managing leave and overseeing work activities to ensure maximum output and ensuring team objectives are met
Your background will reflect a solid work history in home lending, ideally you will have experience at branch level as well as back office policy development and some leadership experience. Key criteria include:
  • Well developed knowledge of of home lending products including policy development
  • Demonstrated analytical and problem solving skills
  • Strong customer focus and complaint handling skills
  • Excellent written and verbal communication skills 
  • Well developed organisation and staff management skills

To learn more please call Annie Kennedy on 0421 251 062 or email

To apply hit the apply now button