Microsoft Dynamics 365 Senior Functional Consultant

Location: CBD & Inner Suburbs
Job Type: Contract
Discipline: Technology
Reference: 1127639
Posted: 25 days ago
The Microsoft Dynamics 365 Senior Functional Consultant will work closely with Business Subject Matter Experts, technical leads and the broader project team to deliver project outcomes. The position will be focused on a core application product within a key project and as a result, experience in configuration and customisation of Microsoft Dynamics 365 and Power Platform is essential.
Key accountabilities include:
  • Provide authoritative specialist advice and guidance to management on delivery of the Dynamics 365 CRM product; including the operational requirements (e.g. what needs to happen, how much effort it will take) needed to successfully achieve stated deliverables.
  • Collaborate across a number of disciplines within the team, including technical leads and developers, testers, project managers, change manager and other project roles.
The successful applicant will need to possess:
  • Extensive experience as a Microsoft Dynamics 365 Functional Consultant working in complex environment.
  • Proven experience in facilitating groups of diverse stakeholders to achieve agreed outcomes.
  • Demonstrated analytical, conceptual and problem-solving skills.
  • Highly developed communication skills.
  • Ability to work as part of a cohesive and supportive team, specifically in an Agile delivery environment.
  • Experience in Microsoft Dynamics/Power Platform software.
  • Configuring contacts and cases, case management processes, case resolutions, and queues.
  • Configuring complex SLAs that pause and resume automatically based on system events.
  • Configure Dataverse features such as search, auditing, apps, sitemap, and ribbon commands.
  • Configure the security model using business units, security roles, and teams.
  • Design and configure automations using workflows and Power Automate cloud flows.
  • Designing and developing case management insights using Power BI or native charts and dashboards.
  • MB-230 Microsoft Dynamics 365 Customer Service, or similar.
  • PL-200 Microsoft Power Platform Functional Consultant, or similar.
This role is a nine (9) month contract with extension options, and is located within the Brisbane CBD. While WFH options may be available, the successful candidate will need to attend the office and therefore will need to be located in Brisbane.

The role closes on Monday 12th July 2021. Apply immediately or for further detail contact Shameem Prinsloo on 07 3054 1121.