Level 2 Helpdesk

Location: Brisbane
Job Type: Permanent
Discipline: Technology
Reference: 1089540
Posted: 21 days ago
About The Company
A successful international business have recently expanded their operations in to Australia; establishing their head office in Brisbane. This company fosters a culture driven by ethics and integrity and their objective is to build an Australian business that continues to treat its customers with respect, meet high levels of compliance and create rewarding careers for its employees.

About The Role
Our client has a new opportunity for a Level 1/2 Desktop Support Specialist to be responsible for providing in-depth technical support to employees and will be the main escalation and advisory point for Level 1 technicians.

Role Responsibilities:
  • Maintain high level of customer service when dealing with internal and external stakeholders.
  • Build a relevant and precise knowledge base targeted at an audience ranging from new casual Level 1 staff through to Level 3 and occasional users from other areas within IT
  • Troubleshoot issues related but not limited to software, hardware, servers, routers, firewalls, peripherals and networking equipment
  • Mobile Device Administration
  • Software Deployment to Windows and MAC Operating Systems
  • User and Group Management using Active Directory and Office 365
  • A working knowledge/interest in AWS
Essential Skillset:
  • IT or related tertiary education
  • Process improvement experience
  • Exceptional written and verbal communication
  • User and Group Management using Active Directory and Office 365
  • Must be detail-oriented, self-motivated, have the ability to self-train, and require minimal direction while exercising good judgment.
  • The ability to manage multiple, parallel activities, work under pressure and organize time and resources is a must.
If this sounds like something you would be interested in, we can't wait to hear from you! Please apply by submitting your application in word format and we'll come back to you shortly to discuss the role further.

For further information about this opportunity, please email Alex Birgan at Troocoo, ICT@troocoo.com or call on 0432 562 082 for a confidential discussion.