Level 2 Helpdesk Support

Job Title: Level 2 Helpdesk Support
Contract Type: Permanent
Location: Southern Suburbs & Logan
Reference: 803512
Job Published: December 03, 2018 17:15

Job Description

Our client is a large organisation operating across Australian and New Zealand. They have a new opportunity for a Level 2 Helpdesk Officer to be responsible for providing in-depth technical support to employees and will be the main escalation and advisory point for Level 1 technicians.

Role Responsibilities:
  • Maintain high level of customer service when dealing with internal and external stakeholders.
  • Build a relevant and precise knowledge base targeted at an audience ranging from new casual Level 1 staff through to Level 3 and occasional users from other areas within IT
  • Troubleshoot issues related but not limited to software, hardware, servers, routers, firewalls, peripherals and networking equipment
  • Mobile Device Administration
  • Software Deployment to Windows and MAC Operating Systems
  • User and Group Management using Active Directory and Office 365
Essential Skillset:
  • IT or related tertiary education
  • Process improvement experience
  • Exceptional written and verbal communication
  • Software Deployment Administration using SCCM or Similar
  • Strong Office D365 Administrative Experience
  • Past Experience in using D365 System
  • Previous Software Deployment Experience (SCCM Administration or Similar and Mobile Device Management)
  • Must be detail-oriented, self-motivated, have the ability to self-train, and require minimal direction while exercising good judgment.
  • The ability to manage multiple, parallel activities, work under pressure and organize time and resources is a must.
You  can apply by submitting your application (in word format only), outlining your relative experience to this role.

For a confidential discussion about this opportunity please contact Frances Standen at TROOCOO by emailing

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