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Level 1 Service Desk Support

Job Title: Level 1 Service Desk Support
Contract Type: Contract
Location: CBD & Inner Suburbs
Industry:
Reference: 949533
Contact Email: ict@troocoo.com
Job Published: January 23, 2020 16:00

Job Description

About the Role
a Not-for-profit organisation is preparing to execute a major refresh of end user computing equipment (including computers, monitors and other peripherals) across 270 locations throughout QLD, NSW, VIC and SA. They currently have a need for x2 Level 1 Service Desk Support for a March 2020 start date.

The Responsibilities
  • Embed a culture of safety and practice safety leadership behaviours including risk management
  • Identify and report hazards, work-related incidents, injuries and illnesses
  • Receive and respond to incidents and requests lodged with the ICT Service Desk (phone/email/walk-up/logged)
  • Provide remote assistance and guidance to end users
  • Provide ICT support for software and hardware issues on-site/remotely by giving solutions & workarounds
  • Categorisation, prioritisation of the general Incident & Request queue.
  • Providing users with the best ICT practice on applications and peripherals to ensure performance and efficiency
  • Software installations of enterprise applications onto client machines
  • Supporting company documentation and the ability to follow detailed instructions on applications and services
  • Identify the different layers of escalations that are required to escalate an issue to a higher tier
  • Diagnose internal and external network issues – external escalations to third party vendors
Skills & Requirements
  • Minimum of 3 years experience providing general ICT support to end users in a Level 1 service desk role or equivalent
  • Working knowledge of the ServiceNow platform for incident and request management preferred
  • ITIL foundations certification preferred
If this sounds like something you would be interested in, we can't wait to hear from you! Please apply by submitting your application in word format and we'll come back to you shortly to discuss the role further.

For further information about this opportunity, please email ICT@troocoo.com

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