loginJob Description
Key deliverables:
- Support the development and implementation of the quality framework
- Analyse and report on audit findings, respond to and manage customer complaints, business continuity and AML compliance
- Implement a compliance program that ensures a high level of customer service and improvement outcomes
- Work closely with Risk and Assurance and Legal teams to review and manage audit findings
- Capture and report information including to the executive and board
- Coordinate responses to the Audit Office and other relevant agencies
- Manage and lead multiple projects within timeframes and budgets as required.
- Substantial experience in compliance/ risk within a financial services organisation, and or regulatory agency.
- The ability to manage and deliver complex projects and manage high standard of commitment to quality customer service
- Excellent verbal, interpersonal and written communication skills including the ability to prepare correspondence reports, briefs for reporting.
- Results focused and effective as a team member under limited supervision and direction
- High degree of proficiency in Microsoft suite products
- Qualifications in compliance, quality assurance, auditing or related fields is highly desirable, along with project management and reporting experience.