Southern Cross Care Queensland (SCCQ) is one of the States most iconic faith based Not for Profit organisations. Founded on unshakeable Catholic values and built around valuing and respecting human lives. The organisation’s role is to support people in the choices they make for their health, well-being and general living. Since opening their first facility, in 1978 there has been a great deal of change in the delivery of Care services to the community. They deliver unwavering commitment to the provision of the highest quality services, and the care, love and respect that they offer to those who choose to come to live with them or use their services.
SCCQ now has 5 retirement villages, 11 aged care facilities and operate Community Services across South East Queensland, supporting the aged and the disabled in their own homes. It’s been this way at Southern Cross Care Queensland for 40 years from the opening of their first facility in Holland Park to now where the organisation has close to 500 independent living units and over 630 residential care places. They recognise that they could not have achieved what they have without assistance from their many supporters, the Archdiocesan Development Fund, their Southern Cross Care (Qld) members, their fundraisers (Knights of the Southern Cross) and of course their loyal staff.
About the role:
Reporting directly to the Chief Executive Officer, and a key member of the Executive Leadership Team (ELT), the Chief Operating Officer (COO) will be responsible for the leadership, execution and thought partnership to drive and support operational effectiveness and the achievement of the organisations strategic objectives. The COO will be accountable for leading the integrated design, cost effective delivery and sustained operation of the organisations’ service delivery in the areas of Residential Aged Care, Community Home Care and Retirement Living.
Leading a team of multi-disciplinary professionals and working collaboratively with a broad range of internal and external stakeholders, the Chief Operations Officer will ensure the delivery of customer focussed and cost effective business services across Residential Aged Care, Community Home Care and Retirement Living.
Specifically, key accountabilities include:
- Participate as a member of SCCQ’s executive leadership team to provide executive level leadership of operational and service delivery in a dynamic and changing aged care environment through effective strategy formulation, people leadership, customer and stakeholder engagement, financial and commercial excellence.
- Inspire and shape organisational culture through transformational leadership that instils the vision, mission and values in striving for excellence in the delivery of services and care.
- Ensure the effective delivery of Residential Aged Care, Community Home Care and Retirement Living demonstrating integrated service delivery and high-quality performance outcomes across operational sites whilst ensuring the highest quality of clinical care to their customers.
- Provide strong leadership and direction within the organisation and externally across industry, government and community stakeholders.
- Accountability for the overall profitability of Residential Aged Care, Community Home Care and Retirement Living including budget performance, growth and business development.
- Providing support and assistance to the Chief Executive Officer on organisational and business unit issues as required.
- Ensure statutory requirements are met and clinical excellence is achieved for all operational activities relevant legislation and regulations, Government regulatory bodies and ethical standards.
- Establish budgets, reports and forecasting information that facilitate the monitoring, evaluation and appraisal of all operational services according to strategies and objectives.
- Develop and foster effective relationships, business alliances and partnership both internally and externally, to ensure operational and service delivery functions with current market needs, workforce capability and appropriate funding bodies.
- Develop and maintain a customer centric and performance focused culture across the operational workforce that delivers on the customer value proposition resulting in customer satisfaction and retention, with the highest level of clinical care, and achieves agreed customer metrics and measured improvement over time.
- Create a culture of change and innovation to enable continuous growth and improvement.
Key Skills Required:
To be considered for the position, you will be a strong people leader who demonstrates extensive experience and record of achievements at an operational executive level across the Not for Profit or Commercial industry sectors. Experience in operational management within the health or health related organisation will be highly desirable.
You will have solid leadership and emotional intelligence skills with demonstrated ability to develop and deliver operational strategy through a complex customer-oriented environment through strong transformational leadership, analytical and strategic thinking.
Your strategic commercial capability and experience as a senior leader are underpinned by your ability to model Christian values therefore ensuring that you assist SCCQ to fulfil its mission, vision and core values. It is essential that you demonstrate superior presentation and communication skills.
Demonstrate integrity in all dealings; be honest and open; listen to and consider stakeholder views; demonstrate empathy; and act in a way that reflects the culture and values of the organisation.
Exceptional stakeholder relationship skills will be critical for this role as you will need to develop and foster essential networks and partnerships necessary to achieve organisational objectives through periods of growth and change.
Ability to leverage on data in order to identify opportunities for change and lead improvement initiatives along with a strong financial, governance and risk compliance skill will be needed for this leadership position.
For a strictly confidential discussion, please contact Callan Raine on 0411 686 652. Alternatively, submit your application via the apply button, or email email@example.com