Troocoo have partnered with a leading organisation in Professional Services, located in the Brisbane CBD, who are seeking a Helpdesk Team Leader to join a IT team on a permanent basis. Reporting directly to the IT Manager, you'll play a crucial role in providing top-tier systems support across the Brisbane office.

In this role, you'll lead the helpdesk team in delivering exceptional technical support to our clients team of professionals .

Key Responsibilities:

• Inspiring and mentoring a team of helpdesk technicians to excel in technical support services.
• Creating a positive team culture aligned with the businesses values of professionalism and attention to detail.
• Conducting regular team meetings to enhance communication and drive continuous improvement.
• Overseeing the prompt resolution of technical issues to minimize downtime for legal operations.
• Collaborating with other IT teams to address specific technology needs and contribute to strategic planning.
• Enhancing helpdesk processes to meet industry best practices and legal compliance standards.

About You:
To thrive in this role, you'll demonstrate:

• Proficiency in troubleshooting hardware, software, and network issues.
• Strong leadership skills, with experience in performance management and coaching.
• Excellent communication skills to deliver technical information effectively.
• Knowledge of applications and document management systems.
• Familiarity with IT service management frameworks like ITIL.
• Commitment to exceptional customer service and problem-solving.

About the client: 

• Flexible work arrangements and a range of employee benefits.
• Opportunities for professional growth and development.
• A unique culture focused on exceptional client service and team collaboration.

If you're passionate about technology and dedicated to delivering outstanding support as a Help Desk Team Lead then please reach out to Patrick @ patrick.bedford@troocoo.com